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Head of Programmes

Agent Academy

About the role…

Leading the Agent Academy team, you’ll deliver Agent Academy’s vision, to be the place for future talent, as part of our 3-year strategic plan to:

  • Seek out untapped talent: how we’ll attract diverse talent to our programmes; local people who are ambitious, committed, and creative but are locked out of industry.
  • Transform learning experiences: how we’ll innovate and evolve our programme content, delivery and skills development, to remain industry-relevant and deliver high impact for our learners and partners.
  • Align with Partners: how we’ll lead the way, with collaboration at the heart of how we work; always delivering results that exceed the expectation of our partners.
  • Realise Impact: how we’ll solve the talent challenges experienced by employers by making sure our learners land high-value, secure careers.

What we’re looking for…

Strategic Leadership

Strategic responsibility – you’ll have the vision, insight and sector understanding to plan and lead the direction and development of Agent Academy. You’ll present progress, evaluation, impact and future plans regularly to the Board.

Strategic oversight – you’ll be continually building your insight and understanding of the key sectors and regions we operate in. Understanding and interpreting the influence of everchanging national and regional policy and keeping up to date with current and impending legislation, will be key.

Creative approach – you’ll continually inspire your team to think differently. Innovation will be delivered by listening to partner and industry insight, cocreating new ideas and taking a creative and solution-led approach to new projects and renewed curriculum. Your future focused outlook will result in the continued progression of Agent Academy.

Programme Development

New programmes – you’ll play a pivotal role in the development and launch of new
programmes in collaboration with our partners. This will involve establishing partner need and aligning this with industry demand to deliver positive employment outcomes.

Speaker relationship development – you’ll play a central role in connecting to industry leaders who will contribute to our programmes by delivering expert workshops and masterclasses. You will continually develop these relationships, to harness opportunities for commercial collaboration and the recruitment of our learners.

Representing Agent Academy – you’ll be a confident networker, attending relevant events and conferences to develop your knowledge and ignite opportunities for Agent Academy. You’ll participate in relevant steering groups to influence the employment and skills landscape, build your network and gain new industry insight.

Programme Management

Programme delivery – you’ll overseeing the day-to-day delivery of our programmes, this will include leading the delivery of your own programmes, as well as coaching the team in their delivery, making sure expectations are exceeded for learners, industry speakers and clients.

Programme scope and design – you’ll understand the scope and ambitions of each project and design our programmes to deliver these. This will include, considering the objectives of partners, learners, employers and the wider-regional perspective.

Curriculum development – you’ll continually engage with learners, employers, and partners to ensure the curriculum is relevant and supports desired employment outcomes for learners and industry.

Learner success – at the heart of your work will be the employment outcomes and wellbeing of our learners, you’ll oversee pastoral and aftercare support and processes to ensure learners are safe, happy and demonstrating positive progression during and after their programme.

Project Delivery – you’ll collaborate with the team to deliver the client project based on agreed brief. This may involve guiding learners in accomplishing key project milestones, including end-of-programme presentations, insight reports, client events, learner qualifications, or any other specific deliverables outlined in the brief.

Evaluation and review – you’ll lead on the measurement and evaluation of our programme activity in alignment with our overall vision and the objectives of each project. This will include collecting feedback and evidencing outcomes to deliver funding reports and evidence, impact reports and improvement plans.

Team Management

Team – you’ll manage the programme delivery team to achieve exceptional learning experiences that lead to employment outcomes. You’ll build the capacity of your direct reports through coaching, identifying areas for training and further development. You’ll be dedicated to leading the team operationally to deliver Agent Academy strategic ambitions.

Business planning – working closely with the team, you’ll lead the tactical delivery of existing and new programmes. This includes considering team capacity, impact, and the requirements of partners and funders. By effectively managing these aspects, you will ensure successful project execution aligned with our company goals.

Process development – you’ll continually look at ways to improve our processes, update policy and raise standards, to ensure the highest quality and compliance.

You’ll need to have…

  • 3+ years’ experience in leadership and management
  • Experience in planning and implementing processes to manage projects effectively
  • A demonstrable commitment to equity, diversity, and inclusion with an unrivalled passion for enabling others to reach their potential
  • A positive outlook and leadership style, with the ability to understand regional and sector landscapes, and be influential at a strategic level
  • An understanding of the career opportunities that exist in the creative, digital and tech industry
  • Excellent networking, presentation, and written communication skills – you will be expected to communicate in an articulate, accurate and succinct way to build strong and effective relationships
  • Ambition, with a desire to succeed whilst enabling others to do the same!

What we offer…

Agent Academy is a people-led business and it’s important to us that we look after and support our team. We do this by offering benefits including:

  • Four day working week
  • Weekly learning and development time
  • (Numerous) office dogs
  • High-spec equipment (Mac or PC)
  • Professional development and training opportunities
  • Mental health and wellbeing support
  • Team social events (we love our food and drink)

A word from our Founding Director…


This is Paul, founder, and director of Agent Academy CIC.

First of all, thank you so much for taking the time to look at this really exciting opportunity to work with us.

Like any big decision in life, it’s important to have all the information at hand so you can be sure that the career choice you make next is the right one. I’ve put together some essential ‘must-knows’ about us and this role. If you have any questions, please do give us a call, email, DM or drop by and speak to us about anything you’d like to know.

We established Agent Academy CIC almost 10 years ago and we have achieved incredible things during this time. We’re proud that during this time we’ve trained, nurtured and supported thousands of young people to go and achieve brilliant things. A job well done!

We work hard to fulfil our vision of being the place for future talent, making sure the next
generation have the skills, connections and experience they need to start amazing careers with employers, right here in the North West. A small but mighty team, we are proud to deliver transformative programmes that achieve a lasting impact for our learners, their future employers, and the places we call home.

Our unique approach to upskilling future talent for the creative, digital and tech industry is multi-award winning, as are several of our impressive alumni network. Many of our alumni, who gained their first break because of Agent Academy, are now at the top of their games. We have alumni working as creative directors, client leads, heads of marketing and many more incredible roles – we are proud of them all. Our talent can be found working for brands across the North West and around the world, notably we have alumni working at senior level at brands such as Spotify, Vodafone, Ayden, to name but a few.

We deliver our various programmes across the North West; mainly at our studios in Liverpool’s Baltic Triangle and Manchester’s Oxford Road. We run successful programmes in partnership with leading businesses, universities, and public sector organisations. Our training is deeply rooted in the places we operate and having a strong eco-system is fundamental to ensuring success for our learners and our partners.

We are incredibly proud of where we have been, what we have achieved, and the future has never looked brighter for us.

This new role is fundamental in helping shape and deliver our five-year growth plan. Working in collaboration with our new head of partnerships, you will be leading with the design and delivery of our existing programmes, Rise, Fuse and Lift. You will lead and collaborate with our team and new and existing industry partners to create the next generation of programmes to make sure that we’re continuously and constantly reflecting the needs, not just of our talent, but that of our business community.

This is a fast-paced role and no two days are ever the same. In this role, you’ll be responsible for the design, management, and quality assurance, of our programmes and for achieving high impact learner outcomes. You’ll lead our passionate facilitators and coordinators and execute the smooth operational delivery of our programmes. You’ll be on hand to set the training standard, coaching and mentoring our team members and inspiring our learners, too.

We want Agent Academy to continue to be a place where everyone is welcomed, celebrated, and rewarded regardless of race, identity, postcode, accent, or anything else for that matter; a safe learning environment and workplace where everyone does well. The person we bring into this role needs to really care about doing a great job and making a positive difference. If this isn’t you, it’s probably best turning back now.

We have big plans for the future of Agent Academy; they really are exciting. To achieve our dreams, we must have the right people with us. If you’re up for it, so are we.

We know that a job description never truly tells the full story of what’s involved in a role. So, if you’re interested you can certainly speak (in confidence and with no duty to then apply) to one of our team.

I hope to hear from you soon, and if you do apply, all the luck!